The Soccer world is in an uproar about the illegal touching of the ball by Thierry Henry which allowed France to advance to the World Cup. The referee did not call the play and there is no replay facility in soccer. So the result stands. Henry admitted to what he did and I’m thankful for
Deborah writes
Trust must be earned: Financial Post, May 28, 2009 by D. Nixon
Consumers, employees and governments are all looking on business leaders with suspicion in the wake of failed U. S. banks, the AIG debacle, auto companies that can no longer make a buck and calls for bailouts from firms across the Western world. Every day, consumers watch, hear and read stories about today’s difficult times that
Do You Have Trustworthy Customer Service
I’d like to tell you about remarkable customer service I received from my webhosting service LunarPages. I purchased a new laptop and for days was struggling with my Outlook addresses and settings. I called my service provider, Rogers, who delivered what I would say was below average customer service. They did the basics and depending
Winning Back Trust: Developing the Roadmap
So what is the first step to fix these problems with lack of trust and confidence? The tumble of world financial markets was a confession of lost trust. Could the industry have avoided losing the trust of consumers? Perhaps, but any efforts to fix the problem behind the scenes was either too little or too
Winning Back Trust: How Bank Customers Lost Faith
That these are extraordinary times is an understatement. Not only have consumers lost confidence in financial systems, but those working within the system share the dreaded feeling of uncertainty. The fundamentals are off and everybody is grasping for ways in which to get back to life before the crisis. But there is no going back.
Can You Trust Enough to Surrender?
I am on my annual silent retreat at the Trappist Monastery. For 10 days, I slowly retreat from the outside world in order to connect both with my inner self and with God. It is a time of reflection, contemplation, prayer and attending the beautiful services which the Monks conduct, seven times a day. I
Trust is about ridding ourselves of fear
Hello from Maine: This is the most wondrous spot. I do my best thinking here. Must be something about the ocean and the effect of the waves on the brain. The constancy of the sound has a clarifying effect. So what is it about people who don’t trust. What is it they fear? And at
Welcome to Deborah Nixon’s Blog
So, you have stumbled upon my blog. Are you going to stick with it? Do you need a few reasons why you should? Why does trust matter? Trust is the foundation upon which all relationships depend to thrive. Without trust, there is insecurity, uncertainty, unpredictability and the inevitable looking over the shoulder and waiting for
12th Annual Values Conference
Click here for the full text of Dr. Nixon’s paper on the Role and Meaning of Trust in Insititutions to the 12th Annual Values and Leadership Conference at the State College of Pennsylvania on September 28, 2007. This paper can be downloaded here by clicking on the following link: Paper presented at Values and Leadership Conference 2007
Trust Paper for Conference Board of Canada Trust Series
Click here for the full text of Dr. Nixon’s paper on the Role of Trust in Financial Insitutions to the Conference Board of Canada This paper can be downloaded here by clicking on the following link: Presentation to the Conference Board of Canada 2007