| Toyota and trust |
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| Written by The Diva |
| Friday, 12 February 2010 18:19 |
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Dana: I agree with you. Your wife is loyal to a fault. They are lucky she has that great loyalty. That is the goal isn't it. Unfortunately, many aren't that loyal. I was a loyal Volvo driver for 15 years until they sold to Ford. Instantly, I saw a difference in service, quality etc. My last Volvo had innumerable problems- over and over. Some from Day 1- like seatbelts that didn't work and had to replaced 3 times, lock mechanisms that didn't work and had to be replaced.
When my warranty expired, I asked them to extend it to those items that were continually breaking- over and over. They said no. I called head office- they would do nothing for me. Finally, my dealership sold me an extended warranty at their cost. Some consideration but not what i was looking for.
When the extended warranty was up, I vowed I would never buy another volvo. I haven't told you the other problems and the attitude- like why is it a problem if you keep on coming back? It's covered. Duh- I'm busy? Working? No time to keep on doing this?
I now have driven Honda since 2004. Will never look at a Volvo again. The Honda has only required standard maintenance.
Volvo lost my trust and confidence because Ford's corporate values were very different from Volvo's. So the brand isn't enough. The corporate misison has to align with the brand message. And customer service has to align with all of that.
This is a comment on "Years of Trust and Goodwill- Gone in a Day"
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